1. What is included in my order?
Each suite includes a 5×7 invitation card, a 3.5 x 5 RSVP card each with corresponding pointed flap envelopes. The RSVP envelope includes the mailing address and the main envelope includes the return address on back flap. Please order 10% more than you will need to allow for any extras you may need. Ordering small quantities of extra after the main order has been placed is much more expensive.
Guest addressing and postage are not included in the cost.
2. How many suites should I order?
You should order approximately 10% more invitation suites then you will be sending out to have for photographs or any last minute additions as well as personal keepsakes.
3. Do envelopes come with return address?
The main guest envelope does include the return address on the back flap and the RSVP card envelope includes the mailing address.
4. How should I determine postage?
Most wedding invitation suites weigh more than standard mail so we highly suggest you take your invitations to your local post office to be weighed and measured for exact postage. Larger envelopes and square will incur additional postage.
5. Is vintage postage the same as regular postage?
Vintage postage is approximately 3x the cost of regular postage. Example: if your invitation requires $0.71 to mail you will ultimately pay about $2.13 for that amount of postage.
6. Do I get to see my design before I receive it in the mail?
Yes, you will get 3 rounds of proofs that include your wording and font/calligraphy style of your choosing about a week after you have sent us your filled out form. After this first proof we can make 2 more rounds of proofs. Any revisions after this point will incur a fee of $100 per proof. To avoid this we highly recommend checking over everything very carefully to make sure all spelling and dates are correct.
7. Is the design set or can I make alterations?
To give our clients the best price and time frame possible the design of the suite you choose is set. The only changes that can be made are to the wording and layout of the information.
8. Can I choose to have a custom invitation?
Yes, we started out creating full custom invitation suites so we would love to create that for you if you are interested in another style of design. We love creating custom designs!
9. Am I able to have my envelopes addressed?
We can address your envelopes but as hand calligraphy takes quite a bit of time we will need to have approximately 2-3 weeks to complete. If you prefer we can provide digital addressing which will be done at the time of printing your full suite.
10. Do you assemble, stuff, seal and post my invitations and mail them?
At this moment we do not offer this service. All postal services are different and to avoid any complications or issues in mailing it is best for you to take care of this service.
11. How long will it take to receive my order?
This will depend on a few things. The proofing process typically takes around 1-2 weeks and printing takes approximately 3-4 weeks plus shipping time which can vary depending on your location which will take approximately 3-5 days. This brings your total time to approximately 7-8 weeks after your order is placed.
12. Do you work with international clients?
Absolutely! We have had many international clients and love working all over the globe.
13. How do I pay for my order?
At this moment we will accept Paypal or Money Order/Certified Check. Do keep in mind if you are paying by check or money order we will not be able create your design and place your order until we receive the payment in the mail.
14. What is the payment process?
Once you have sent over your order and your initial quote has been sent a 50% deposit will be due before we begin the full design process. The remaining 50% will be due before your order is shipped out to you.
15. Am I able to cancel my order?
Unfortunately at this time we are not able to offer refunds after payment has been made. Once the design process has been started and completed your deposit is non-refundable. If for any reason you decide you need to cancel or not move forward before the printing has begun your deposit will still be non-refundable but you will not be responsible for the remaining 50%. Once the printing process has begun you will be responsible for the remaining 50% of your order.